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Dear Members and Customers, we would like to inform you about our Privacy Rules, our communications with you, the Terms of Use of our website, our practices regarding the processing of your Personal Data, and your rights under the Personal Data Protection Law.
The following principles apply to the collection, storage, transfer, or any other processing of your personal data by Burcu Kocabaş.
We collect personal data from our customers — excluding our staff, suppliers, and business partners who are already in an employment or contractual relationship with burcumay.
We generate invoices and receipts using the data provided by customers who shop in our stores as part of the sales agreement. For this purpose, we request customers' full name, contact details, and residential district.
We retain the data provided to us in order to facilitate fulfilment of sales-related requests such as returns and defective product claims.
We store the personal data of customers who shop through our online store for the purpose of forming the distance sales agreement, completing the purchase, and ensuring timely and accurate delivery of the ordered product. This data is shared with payment intermediary financial institutions and our contracted domestic cargo companies.
Information such as age, gender, and product preferences of our customers — both in-store and online — is used in sales analyses and statistical studies to help us provide better service and identify market trends. These reports are accessed only by relevant unit managers; unauthorised personnel do not have access to customer data.
For members who have signed a membership agreement with burcumay, we process personal data in accordance with the principles stated in that agreement. Members join loyalty programmes by accepting the relevant programme terms. We store each member's points and, by analysing shopping habits, send personalised campaign notifications via the communication channel they have provided. We also generate non-personal, anonymised sales analyses and statistical data from members' shopping information.
Customer data is not transferred abroad in any data processing activities carried out by burcumay.
With your consent, we send commercial messages to your provided contact address to keep you informed of current campaigns and exclusive offers. For this purpose, your contact address may be shared with contracted third-party companies responsible for delivering these communications.
Your data is not shared with third parties without your explicit consent, within the framework of applicable laws, our privacy policy, and our responsibilities. However, your data may be shared with courts and other public institutions as required by our legal obligations and within the limits defined by law.
Your personal data is collected by Burcu Kocabaş using the widely accepted Secure Socket Layer (SSL) technology and, where applicable, shared through the same secure environment with your permission. All necessary legal measures are taken when transferring data to third parties with your consent. Burcu Kocabaş is not responsible for the data protection policies of third-party recipients or for any breaches that occur under the responsibility of those third parties.
It is important to us that the personal data we hold about you is accurate and up to date. Please notify us of any changes to your personal data. You may update your profile details via the "My Account" section of our website.
Under Personal Data Protection Law No. 6698 and related legislation, you have the right to:
📋 Learn whether your personal data is being processed.
📋 Request details about the data we have collected.
📋 Learn the purposes for which your data is collected and how it is used, and identify any third parties to whom it has been transferred, domestically or internationally.
📋 Request correction or updating of incomplete or inaccurate data.
📋 Request deletion of your data — including notification to third parties to whom it has been transferred — if the reasons for processing no longer exist.
📋 Object to any automated analysis that produces a result unfavourable to you.
📋 Request compensation for any damages you suffer as a result of unlawful data processing.
This Privacy Policy may be updated from time to time. Any updates will be announced on our website.
If you have any questions or concerns about our Privacy Policy or other data protection practices, or if you wish to submit an access request, you may reach us using the application form or at the address below:
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